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About Us/FAQs
What is Ultimedix?
Why was Ultimedix started?
What are the benefits of Ultimedix presentations?
Will the videos frighten my patients?
Are the videos easy to use?
Why should I purchase additional copies?
Can I customize my video?
What formats do the videos come in?
How do I order?
What is the return policy?
How do I return a product?
What is Ultimedix?
Ultimedix
Medical Presentations is a partnership between Ultimedia International,
Inc., a leading producer and distributor of training and educational
presentations, and J. Michael Digney, D.D.S., a practicing oral
and maxillofacial surgeon.
Dr. Digney is a board certified Oral and Maxillofacial
Surgeon with 10 years of private practice experience in the South
Florida area. He received his undergraduate degree from Stetson
University in Florida and his doctorate in dental science from Georgetown
University in Washington, D.C. He completed his internship at Jackson
Memorial Hospital in Miami and his residency training at the University
of Florida Health Science Center in Jacksonville, Florida. View
a message about the videos from Dr. Digney.
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Why was Ultimedix started?
In his practice, Dr. Digney noticed that he was giving
virtually the same presentation to all of his patients during their
initial consultation. He found that in order to give his patients
all of the necessary information regarding the indications, procedures,
anesthetic options and post-op information, as well as covering
informed consent issues, was requiring 45 minutes to an hour of
valuable office time. In order to maximize efficiency, provide a
consistent presentation, deliver comprehensive coverage of all necessary
subjects and associated surgical risks, as well as presenting the
information that patients are most interested in (i.e. postoperative
pain, swelling, activity, eating, etc.), he decided to produce a
high-quality, professional video presentation. The result is the
Third Molar Consultation from Ultimedix.
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What are the benefits of Ultimedix
presentations?
Ultimedix patient information presentations, such
as the Third Molar Consultation, are designed to provide patients
with extensive information regarding the indications, procedures,
anesthetic considerations and informed consent issues in a thorough
and non-frightening manner. Benefits include:
Comprehensive and Consistent Presentation
More time to see other patients
Viewing flexibility
Ease of setup and use
Coverage of informed consent issues
Non-threatening
Generates Third Molar referrals
Our staff training videos, such as the Oral Surgery
Office Assistant Training Kit, are designed to help busy surgeons
avoid the typical problems associated with staff turnover and training
new employees. Each presentation and its accompanying materials
help your office get back to its peak operating efficiency as quickly
and smoothly as possible.
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Will the videos frighten my
patients?
No. Ultimedix videos are specifically designed not
to unnecessarily frighten your patients. We use incredible high-tech
3D animations to demonstrate procedures in a way few other presentations
can offer. Each video is reviewed by independent doctors and is
used in Dr. Digney's daily Oral Surgery practice before being offered
for sale.
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Are the patient videos easy
to use?
Yes.
Ultimedix videos are extremely cost-effective and easy to use. There
is no expensive and complicated computer equipment to buy or learn.
Our videos require only a simple TV and VCR or DVD player to use.
There is no down time training staff either.
Small TV/VCR or TV/DVD combos are inexpensive, compact
and especially effective in the operatories (see example at right).
They can easily be placed on a countertop or wall mounted. In addition,
videos are easy for patients to view at home and for your referrals
to show prospective patients in their offices.
For those of you who want to use your computer-based
system, we offer our videos on CD-Rom as well. Simply put them into
you CD player and the presentations automatically play.
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Why should I purchase additional
copies?
Ultimedix videos are inexpensive in quantities and
allow you to offer tremendous viewing flexibility to your patients.
Have a copy in each operatory or consultation room and offer the
ability to take them home so patients can view them at their own
pace.
By adding your name and telephone number on the labels
and covers, they make great referral marketing tools. Contact us
for more information.
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Can I customize my video?
Yes. Ultimedix makes it easy and inexpensive for
you to further personalize your video by adding your name and telephone
number on the covers and labels.
This is particularly important for those doctors
interested in using the videos for referral marketing. Contact us
for more information.
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What formats do the videos
come in?
DVD is our most popular format. They are completely
interactive and never wear out or have to be replaced like tapes.
VHS tapes are available for those still using VCRs in their office.
CD-ROM is also available for those using computer terminals for
their presentations.
All of these can be customized with your practice
name. Contact us for more information.
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How do I order?
You can order q number of different ways. Our secure
online order form is the quickest and easiest way to order and should
be used to generate forms for fax and mail orders as well.
By telephone, call (786) 621-5557
(M-F 10am to 4pm EST).
By fax, complete the online order fax order form and fax it to (786)
621-5558.
By mail, please complete the order form and mail it to:
Ultimedix Medical Presentations
A Division of Ultimedia International
1370 Washington Ave. Suite 312
Miami Beach, FL 33139
Payments can be made by Visa, Mastercard, Check or
Money Order. Orders are generally shipped within two weeks or less
(depending on quantities and customization options chosen). Please
make all checks payable to Ultimedia International.
What is the return policy?
Because we want you to be totally comfortable with
your purchase, we offer a 30 day money back return policy less shipping
and handling.
For products that have been customized with your
name and telephone number (such as Third Molar Consultation videos),
there is a $20 restocking fee per order (not per tape). For products
that have been additionally customized (in addition to your name
and telephone number), we cannot accept returns.
If you have any questions about these policies, please
do not hesitate to contact us at info@ultimedix.com.
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How do I return a product?
If a product is defective or damaged, contact us
immediately. We will issue an RA#. Once you have received an RA#,
simply return the order to us and we will replace it at no charge.
For all other returns, contact us to receive an RA#.
ALL returns must have an RA#. Once you have your RA#, ship the products
back to our order fulfillment warehouse at:
Ultimedia International
1370 Washington Ave. Suite 312
Miami Beach, FL 33139
Please include a copy of your customer receipt and
a short note with the reason for your return. All returns must be
in undamaged, resellable form. We cannot be responsible for lost
or damaged returns. After inspection to make sure that the products
returned are in working & original condition, our customer service
department will promptly credit you for the full product purchase
price, less shipping and handling and any restocking fees.
If you have any questions about these policies, please
do not hesitate to contact us at info@ultimedix.com.
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